Ia. These General Conditions for After Sales Services (ASS) cancel any previous conditions and may be modified by Luxury Time Pvt. Ltd. (hereinafter referred to as LTPL) without notice.
Ib. Any statement or document exchanged between the parties including trade documents contradictory to the conditions set out herein shall be inapplicable to LTPL.
Ic. If for any reason a particular condition/clause departs from other clauses of this agreement, the other conditions/clauses remain applicable.
II. SPARE PARTS ORDERS
IIa. The delivery time proposed at the time of the order is provided on an indicative basis only.
IIb. LTPL is released from its delivery obligation in connection with all acts of GOD or cases of force majeure such as fire, total or partial strike or any situation beyond its control etc.
IIc. All sales are governed by the international rules for interpretation of trade terms- Inco terms – published by the International Chamber of Commerce for the first time in 1952 under Reference no. 165 as amended in 2000.
IId. Goods of LTPL travel at the risk of purchaser / Addressee / Retailer, who is to check upon the condition thereof at the time of receipt and must immediately express any reservations to the transporter. In case of CIF or CIP sales, insurance is always taken out by LTPL on behalf of the Purchaser / Addressee / Retailer.
IIe. Spare parts orders shall be confirmed in writing by LTPL and may accompany additional reasonable conditions, which shall be acceptable to the Purchaser / Addressee / Retailer. Absence of confirmation by LTPL does not imply acceptance of the contract and does not constitute an agreement.
IIf. LTPL can consider complaints for spare parts deliveries only if they are submitted within seven (7) days following receipt of the good; LTPL will not assume any liability for indirect damage, whatever the origin thereof may be.
IIg. The price, which shall be subject to revision at any time without notice, entered in the price list of LTPL and proposed at the time of order is provided on an indicative basis only because of the imperatives and the uncertainties characterizing the clock and watch making industry. Each sale is made at the price in effect on the day of the shipment.
IIh. Any modification of exchange rates may entail an immediate revision of prices, without notice.
IIi. Any transaction concluded in accordance with the price list is considered to be payable in New Delhi India, as bills of exchange do not create either novation or any departure from said rule. Deliveries are payable in accordance with the conditions, date, the currency and the place specified in the invoice.
IIj. In the absence of payment at due date, the Purchaser / Addressee / Retailer owes, without LTPL having to carry out any formalities whatsoever, a penalty to LTPL @ 36% compound interest calculated on the unpaid amount from the due date till date of payment.
IIk. Transfer of ownership of the goods from LTPL is subject to full payment of the price of the said goods. Notwithstanding this provision, the Purchaser / Addressee / Retailer shall bear the burden of risks in the event of loss or destruction as soon as the goods are delivered.
III. REPAIRS PERFORMED IN LTPL SERVICE CENTER
IIIa. Repairs cost estimation is approximate because of the imperatives and the uncertainties characterizing the clock and watch making Industry. If the final cost of the repair exceeds by more than 25% of the estimate, LTPL will require a formal approval from the customer.
IIIb. For each repair an indicative lead-time will be communicated to the customer. If this lead-time cannot be respected for reasons beyondLTPL control, the customers may take back their products unrepaired. Customers will remain liable to pay for any work already completed.
IIIc. All the products to be repaired are accepted subject to the availability of spare parts. Products, which have already been accepted, may be returned unrepaired if it is later determined that parts are not available.
IIId. Repairs performed in LTPL service center are under warranty for 12 months. Only the repair work and materials used are under warranty.
IIIe. The warranty is not valid if product is opened or tampered with outside of LTPL authorized service centers.
IIIf. The ‘’Dos’’ and ‘’Don’ts’’ are mentioned in the “Estimation Brochures” for all types of watches. Non Compliance with those rules will be considered as a breach of the warranty agreement.
IIIg. Repaired products will be delivered only on production of “Original Product Repair Form.” If the form is lost, your Product will be delivered only against an Affidavit with Notary Signature.
IIIh. Reasonable care will be taken for all the products received by us. However, we are not liable for any loss or damage arising from accident, fire, theft or other causes beyond our control. We have insured the cost of the watch with our insurance company and we shall only be liable till the claim received from the insurance company with regards to the damaged watch.
IIIi. Product, which is not collected within ONE YEAR from the date of delivery/intimation, will be disposed of at the owner’s risk.
IIIj. The defective replaced parts will not be stored after delivery of the product.
IV. ASSIGNMENT OF JURISDICTION
IVa. Settlement of any dispute that may arise in connection with the construction and performance hereof shall be subject to the local jurisdiction of Delhi Courts and only Indian law shall be applicable.
Privacy Policy
I. FIELD OF APPLICATION
Ia. These General Conditions for After Sales Services (ASS) cancel any previous conditions and may be modified by Luxury Time Pvt. Ltd. (hereinafter referred to as LTPL) without notice.
Ib. Any statement or document exchanged between the parties including trade documents contradictory to the conditions set out herein shall be inapplicable to LTPL.
Ic. If for any reason a particular condition/clause departs from other clauses of this agreement, the other conditions/clauses remain applicable.
II. SPARE PARTS ORDERS
IIa. The delivery time proposed at the time of the order is provided on an indicative basis only.
IIb. LTPL is released from its delivery obligation in connection with all acts of GOD or cases of force majeure such as fire, total or partial strike or any situation beyond its control etc.
IIc. All sales are governed by the international rules for interpretation of trade terms- Inco terms – published by the International Chamber of Commerce for the first time in 1952 under Reference no. 165 as amended in 2000.
IId. Goods of LTPL travel at the risk of purchaser / Addressee / Retailer, who is to check upon the condition thereof at the time of receipt and must immediately express any reservations to the transporter. In case of CIF or CIP sales, insurance is always taken out by LTPL on behalf of the Purchaser / Addressee / Retailer.
IIe. Spare parts orders shall be confirmed in writing by LTPL and may accompany additional reasonable conditions, which shall be acceptable to the Purchaser / Addressee / Retailer. Absence of confirmation by LTPL does not imply acceptance of the contract and does not constitute an agreement.
IIf. LTPL can consider complaints for spare parts deliveries only if they are submitted within seven (7) days following receipt of the good; LTPL will not assume any liability for indirect damage, whatever the origin thereof may be.
IIg. The price, which shall be subject to revision at any time without notice, entered in the price list of LTPL and proposed at the time of order is provided on an indicative basis only because of the imperatives and the uncertainties characterizing the clock and watch making industry. Each sale is made at the price in effect on the day of the shipment.
IIh. Any modification of exchange rates may entail an immediate revision of prices, without notice.
IIi. Any transaction concluded in accordance with the price list is considered to be payable in New Delhi India, as bills of exchange do not create either novation or any departure from said rule. Deliveries are payable in accordance with the conditions, date, the currency and the place specified in the invoice.
IIj. In the absence of payment at due date, the Purchaser / Addressee / Retailer owes, without LTPL having to carry out any formalities whatsoever, a penalty to LTPL @ 36% compound interest calculated on the unpaid amount from the due date till date of payment.
IIk. Transfer of ownership of the goods from LTPL is subject to full payment of the price of the said goods. Notwithstanding this provision, the Purchaser / Addressee / Retailer shall bear the burden of risks in the event of loss or destruction as soon as the goods are delivered.
III. REPAIRS PERFORMED IN LTPL SERVICE CENTER
IIIa. Repairs cost estimation is approximate because of the imperatives and the uncertainties characterizing the clock and watch making Industry. If the final cost of the repair exceeds by more than 25% of the estimate, LTPL will require a formal approval from the customer.
IIIb. For each repair an indicative lead-time will be communicated to the customer. If this lead-time cannot be respected for reasons beyondLTPL control, the customers may take back their products unrepaired. Customers will remain liable to pay for any work already completed.
IIIc. All the products to be repaired are accepted subject to the availability of spare parts. Products, which have already been accepted, may be returned unrepaired if it is later determined that parts are not available.
IIId. Repairs performed in LTPL service center are under warranty for 12 months. Only the repair work and materials used are under warranty.
IIIe. The warranty is not valid if product is opened or tampered with outside of LTPL authorized service centers.
IIIf. The ‘’Dos’’ and ‘’Don’ts’’ are mentioned in the “Estimation Brochures” for all types of watches. Non Compliance with those rules will be considered as a breach of the warranty agreement.
IIIg. Repaired products will be delivered only on production of “Original Product Repair Form.” If the form is lost, your Product will be delivered only against an Affidavit with Notary Signature.
IIIh. Reasonable care will be taken for all the products received by us. However, we are not liable for any loss or damage arising from accident, fire, theft or other causes beyond our control. We have insured the cost of the watch with our insurance company and we shall only be liable till the claim received from the insurance company with regards to the damaged watch.
IIIi. Product, which is not collected within ONE YEAR from the date of delivery/intimation, will be disposed of at the owner’s risk.
IIIj. The defective replaced parts will not be stored after delivery of the product.
IV. ASSIGNMENT OF JURISDICTION
IVa. Settlement of any dispute that may arise in connection with the construction and performance hereof shall be subject to the local jurisdiction of Delhi Courts and only Indian law shall be applicable.
Frequently Asked Questions
TAG Heuer employs two types of date change:
Semi-instantaneous date change: the date changes over a period of a few minutes either a few minutes before or after midnight.
Gradual date change: the date change takes several hours. You’ll see the date disc gradually changing the date as you approach midnight.
Please avoid changing the date between 8pm and 4am. The date-change mechanism is already engaged and a manual intervention could damage the movement.
An electro-mechanical movement combines the complexity of a mechanical movement with the precision of a quartz movement. Consisting of no fewer than 250 components, it receives its power from a battery.
Screw-down crown: A screw-down crown doubly ensures water-resistance with an extra seal that becomes watertight when the crown is screwed down. It also ensures that the watch cannot change function by accident. A screw-down crown usually has 3 positions, each responsible for changing different aspects of the watch: date, time, etc.
Helium-release valve: (available on 500 meter models) When at great depths, to aid respiration, professional divers use a diving bell filled with a gas mixture containing a high proportion of helium. As helium atoms are the smallest natural gas particles, they can enter the wristwatch even if it is waterproof. When resurfacing, the high pressure inside the watch case from the helium can cause damage to the watch, for example popping the crystal. The helium release valve is activated automatically when the difference between inner and outer pressure reaches a critical level. The valve then releases the helium trapped in the watch case.
Non-automatic mechanical watch: This type of movement has to be wound every day. Winding is complete when you feel the crown resist. Avoid over winding – you’ll damage the watch mechanism.
Automatic watch: As it is the action of the wearer’s wrist that wind the movement and maintain maximum power, the power reserve will begin to drain if there is not enough movement, causing the watch to stop. You can wind it by turning the crown - unscrewed or in neutral position – clockwise 40 times (100 times for the V4). This will start the watch, giving it sufficient power reserve to function normally.
A quartz movement is powered by a battery (energy source), with a quartz crystal regulator (time-measuring device). The electric tension from both the battery and the integrated circuit causes the crystal to vibrate consistently at very high frequency - at 32’768 times per second. This gives the movement almost perfect precision (only a few seconds per month variation). Quartz watch dials can display hands (analogue), numbers (digital), or both.
Troubleshooting your quartz watch
The second hand is jumping every 4 seconds
Certain TAG Heuer quartz watches have the added security of an end of life battery indicator (EOL). When the battery runs down, the second hand starts making four-second jumps but your watch continues to display the exact time until the battery is exhausted. Ask your TAG Heuer Official Service Centre about TAG Heuer battery replacement.
The second hand isn’t hitting the markers
Don’t worry if your watch’s second hand isn’t aligned to the markers on the dial. This is normal and is due to the play required for proper working of the movement gear train. You may notice a different level of side shake for each second impulse.
A chronograph is a watch fitted with an additional function which can be used by operating the pushers (start/stop/reset) to measure continuous or interrupted periods of time.
An automatic movement is a mechanical watch movement that is wound by the action of the wearer’s wrist. An oscillating weight (rotor) pivots freely around a spindle, and each movement helps to wind the mainspring (energy source), charging the power reserve. The regulator of the watch is a balance wheel with a hairspring that vibrates 6 – 8 times a second (up to 10 times in the Calibre 36 and 100 times in the Mikrograph). An automatic movement comprises over 70 parts (up to 480 parts for the Mikrograph) and the smallest of these is no thicker than a human hair (0.07mm). All of these mechanical components work continually in unison, creating the effect of a sweeping second hand rather than a ticking one. While it is less precise than a quartz movement (by a few minutes per month), an automatic movement is the ultimate example of Swiss watchmaking expertise and tradition.
Troubleshooting your automatic watch
Why does my automatic watch not keep accurate time?
The accuracy of TAG Heuer watches depends on several factors, including the type of movement and conditions of use. The following list shows TAG Heuer average tolerance given by the Swiss movement suppliers (based on normal conditions, and full power reserve for automatics):
Quartz movement: between -1 and +11 seconds per month
Standard automatic: between -5 and +20 seconds per day
Chronometer: between -4 and +6 seconds per day
A TAG Heuer watchmaker can carry out a maintenance service to adjust the timing rate of an automatic movement if it is performing outside these tolerances.
What is a power reserve? How do I restore full power to my automatic watch?
The power reserve is the amount of power a watch accumulates in order to keep the watch or chronograph (e.g. the Calibre 360 / Mikrograph) functioning without being wound. TAG Heuer automatic movements have a power reserve of about 42 – 48 hours depending on the model. As it is the action of the wearer’s wrist that winds up the movement and maintains maximum power, the power reserve will begin to drain if there is not enough movement, causing the watch to stop. You can recharge it by turning the crown clockwise, unscrewed or in neutral position, (minimum 40 times, 100 times for the V4). This will start the watch, giving it sufficient power reserve to function normally. You can’t over wind an automatic watch.
A Chronometer is a certified, high-precision timepiece that meets the stringent standards of the C.O.S.C. (Contrôle Officiel Suisse des Chronomètres / Swiss Office for Chronometric Controls). Each movement is tested for 15 days, in 5 positions and at 3 temperatures while operating under very demanding conditions. To earn the title of Chronometer, a mechanical movement, either automatic or manual, must meet the 7 criteria defined by ISO 3159 standard and applied by the C.O.S.C. Whatever the external conditions, it must maintain an accuracy of between -4/+6 seconds per day.
Please avoid changing the date between 8pm and 4am. The date-change mechanism is already engaged and a manual intervention could damage the movement.
Clean it with a dry soft brush every 2-3 months
Carry out a TAG Heuer maintenance service every 1-2 years to ensure the water-resistance of your watch
Carry out a TAG Heuer complete overhaul every 4 – 6 years to ensure the proper functioning of your timepiece
A bezel is part of the case, attached on top of the middle case, which generally holds the crystal. The name is often used to describe a turning ring on the case that is marked with a scale intended for various functions: it makes it possible to preselect the time or the display of other time zones, etc.
Why is my turning bezel loose/turning in both directions?
Bezels operate by means of a ratchet mechanism. With intensive use, the small metal spring can become worn, resulting in a slightly loose bezel, or one that turns in both directions. This can be easily repaired by replacing the bezel spring, an operation included in all of TAG Heuer maintenance work.
Only TAG Heuer Official Service Centres have genuine TAG Heuer components and issue a 1-year TAG Heuer warranty on the functioning and water-resistance of your watch. There are 100 TAG Heuer Official Service Centres worldwide, each with the expert watchmakers and technical equipment necessary to ensure your precious timepiece receives proper care.
Send your watch directly to any TAG Heuer Official Service Centre. We recommend using insured mail, ensuring that it is securely wrapped and enclosing a covering letter to explain the reason for return. If under warranty, please include the international guarantee card. Following receipt, you will be provided with an estimate or an acknowledgement if your timepiece is under warranty.
You may, of course, send your watch to our headquarters in Switzerland. But keep in mind that sending a watch from abroad incurs customer and VAT fees. These fees depend on your country and your watch model. Before sending us your watch, contact your local TAG Heuer Official Service Centre – they’ll be happy to answer any questions.
Shocks. Although all TAG Heuer watches are tested for impact resistance, you should still avoid violent shocks to your watch. Apart from damaging its appearance, this can cause premature wear in materials and components, which may affect the performance of the watch.
Magnetic fields. Avoid leaving your watch close to equipment that can produce strong magnetic fields such as speakers, refrigerators, mobile phones, or magnets on bags or boxes, etc as these may affect the performance of your watch. We also recommend that you remove your watch when you go through the body scanner at the airport.
To determine whether your mechanical watch is magnetised, place it near a traditional compass (not an electronical one) and see if the needle starts to move around. If it does, your watch is magnetized. In such cases we recommend you take it to your Official TAG Heuer Service Centre, where they will put your watch on a special device to restore it to working condition.
On a quartz watch, the effects are temporary: the watch stops when in contact with the magnetic field, continuing again when away from the field. But effects on an automatic watch are more damaging: the watch could stop altogether or have timekeeping difficulties until it is expertly repaired. Try and keep your watch at least 5cm away from magnetic devices.
Magnetic field of less than 60 Gauss (magnetic field measurement unit) will not affect your watch. Any stronger fields may disturb its performance.
It’s a good idea to clean your watch every 2 to 3 months to maintain its appearance and keep it in good working order:
If it is water-resistant, make sure the crown is fully pushed in (and screwed down, depending on the model) against the case, and the seals have been changed or tested at a TAG Heuer Official Service Centre within the last 12 months. Only then is it safe to wash in slightly soapy water, using a soft brush. Rinse and dry with a dry soft cloth.
If you have any doubts about the water-resistance of your watch, simply clean it with a soft brush.
Straps in fabric, leather and alligator or python should not come into contact with water. Remember, leather is a natural, living material and its colour will fade a little over time.
After each exposure to salt water, rinse the watch carefully in fresh water then dry it with a dry soft cloth.
Before using your water-resistant watch in water, there are several ways to ensure its protection:
Verify its water-resistance with a TAG Heuer Official Service Centre within past 12 months.
Ensure the crown is fully pushed in (and depending on the model, screwed down) against the case in order to preserve its water-resistance.
Leather straps are not advisable as they can be deformed/discoloured by water. For frequent or prolonged use in water, we recommend a metal bracelet or rubber strap.
After exposure to salt water, rinse the watch in fresh water then dry it.
If you do not regularly wear your automatic watch, we recommend either winding the mainspring manually using the crown unscrewed or in neutral position (minimum 40 times and 100 times for the V4) or purchasing an automatic watch winder. This will ensure that the lubricating oil in the movement remains fluid. As with every micro-mechanism that operates continuously, an automatic watch movement requires regular maintenance.
Do not leave an old inoperative battery in your quartz watch. If it has stopped or the EOL* system is activated, contact your TAG Heuer Official Service Centre.
*Certain models are equipped with an End Of Life system (EOL) to notify you that the battery is nearly flat. The second hand starts making four-second jumps but your watch continues to display the exact time until the battery is exhausted.
All TAG Heuer watches have been designed for intensive wear and are tested for impact resistance. It then depends on which sport you want to play, and which model of watch you’re wearing. For example, the TAG Heuer Golf watch is designed specifically with golf in mind so is perfectly adapted to this sport. The Aquaracer is designed for marine sports, and the F1 for outdoor activities. However, the Haute Horlogerie models are not adapted for intensive use in sports.
Gold plating / PVD cannot be re-applied, so in this situation a new case or bracelet would be required to restore the timepiece’s original finish.
Plating is a galvanic deposition of a fine coat of gold done by using state of the art technology. However, this coating may be worn down by friction or contact with abrasive surfaces.
TAG Heuer watches from the current collection are fitted with a scratch-resistant sapphire crystal that is not affected by general wear and tear, but extremely hard material like diamond and intense rough treatment may scratch it. Some models are coated with an anti-reflective substance, a thin layer on the crystal, which eliminates reflected light, ensuring optimum readability. This coating is susceptible to scratches and can therefore give the impression that the crystal is scratched.
Erasing scratches from a TAG Heuer watch requires highly skilled craftsmen. The process involves removing a very fine layer of metal from the surface.
Refurbishing also depends on the finish/shape of the model, and the depth of the scratches. The table below lists the different watch finishes and whether or not it is possible to polish them.
Type of finish: refurbishment possible?
Steel: YES,
Steel and gold: YES,
Steel and gold plated: NO,
Gold: YES,
PVD: NO,
Titanium: YES,
Platinum: YES
We have signed a charter (in line with Responsible Jewellers Council regulations) that ensures our diamonds are sourced responsibly from conflict-free zones, and we expect all of our suppliers to make this pledge.
We will change the colour of dial if this model exists in our collection. We cannot create an entirely new model therefore a dial change is subject to technical authorization. A new case back would need to be fitted to ensure that the model reference corresponds to the reference for the dial.
A non-radioactive material called Super Luminova has been used since 1998 to increase the readability of display elements on your TAG Heuer watch. It works by absorbing light and re-emitting it in darkness. The length of time it can produce this effect depends on how long it has been charged by exposure to natural or artificial light.
In order to maintain the shiny appearance of your TAG Heuer watch and avoid any early wear and tear, we recommend that you avoid wearing another bracelet near your TAG Heuer watch.
TAG Heuer uses alligator leathers that come exclusively from breeding farms and are assembled, sewn, cut, or padded by highly qualified craftsmen. These leathers fully respect the CITES (Convention on International Trade in Endangered Specifies of Wild Fauna and Flora) rules. It is an international agreement between governments which aim to ensure that international trade in specimens of wild animals and plants does not threaten their survival.
In order to provide extra strength the first set of links from either side of the case are non-adjustable. That means the bracelet can’t be fixed by replacing the link. A new bracelet would be required here.
Leather is a natural material that is stabilised by tanning but its ageing process depends heavily on conditions of use; a leather strap can have a lifetime of several months to several years. The life expectancy of a TAG Heuer leather strap is affected by factors like frequency of use, exposure to water, perspiration, etc. Frequent immersion in water and regular showers should be avoided.
The limited warranty does not cover bracelets, crystals or batteries, or any damage to the case or movement caused by moisture that might have entered the watch as a result of improper handling, nor does it apply if there is evidence of misuse or abuse (i.e. impact). Damage resulting from service provided anywhere other than an Official TAG Heuer Service Centre is not covered and renders the warranty null and void.
We sometimes purchase vintage models for our TAG Heuer museum. If you own a TAG Heuer vintage watch in very good condition, send us pictures detailing the timepiece so we can determine whether to make an offer.
In order to guarantee that your purchase is a genuine TAG Heuer watch it must be bought from an authorised TAG Heuer retailer, whether in store or on the Internet. Before purchasing your watch, please check online at www.tagheuer.com for a list of authorised retailers. TAG Heuer is not responsible for any watches purchased from a non-authorised retailer, so please exercise caution prior to purchasing your timepiece. Failure to respect this condition renders all rights resulting from the TAG Heuer International warranty null and void.
If you are not sure about the authenticity of your watch, send it in to one of our TAG Heuer Official Service Centre for inspection. Unfortunately, we cannot use the model and serial number to authenticate it, as these can be engraved onto a counterfeit watch as well.
o receive service under this warranty you must abide by the following conditions:
The international warranty card enclosed with your purchase must be presented at the time of repair, and it must have been filled in correctly at the time of purchase by an authorised TAG Heuer dealer: date of purchase, watch reference, serial number and store stamp.
TAG Heuer will not honour warranties on watches sold without a valid warranty card signed and filled in by an authorised TAG Heuer dealer.
The serial number engraved on the case back must be clearly legible, and no part of the underside of the original watch case or the original number be missing, modified, falsified, altered, replaced, erased, defaced or made illegible.
Failure to abide by any of the above conditions renders all rights resulting from the TAG Heuer International warranty null and void.
We would like to remind you that the warranty is valid only if the retailer is authorised by TAG Heuer.
AG Heuer Connected Modular 45mm:
The TAG Heuer Connected Modular 45mm is entirely customisable. You can choose your own hardware to effortlessly create a beautiful Swiss watch - one that reflects your personality and helps you make the most of every moment.
The following TAG Heuer Connected Modular 45mm hardware and accessories are available to buy in authorised stores, and online in the US, UK, Australia and Switzerland :
Charger
Module (the watch’s digital head)
Straps (Rubber straps are available in black, blue, red, white, yellow, green, orange, and electric blue. Calfskin & rubber straps come in black, grey and light brown, and ceramic straps and titanium bracelets are also available
Lugs (Choose from titanium, titanium with diamonds, titanium with 18k rose gold (18k 5N), and titanium with a matte black ceramic finish).
Buckles (PVD or titanium)
If you’d like to start customising your TAG Heuer Connected Modular 45mm, use our store locator to find a store near you. You can also browse all the above online, in any country.
TAG Heuer Connected Modular 41mm:
You can create your own unique look with the TAG Heuer Connected Modular 41mm, too. The following accessories are available to buy in authorised stores:
Charger
Module (the watch’s digital head)
Straps (Rubber straps are available in red, blue, white, black. Calfskin & rubber straps come in black, white, pink. Ceramic straps and titanium bracelets are also available
Lugs (Choose titanium or black ceramic)
On the Connected Modular 41mm, the buckle comes with the strap.
If you’d like to start customising your TAG Heuer Connected Modular, use our store locator to find a store near you. You can also browse all the above online.
TAG Heuer Connected 46mm:
You can create your own unique look with the TAG Heuer Connected 46mm, too. The following accessories are available to buy in authorised stores:
Charger
Straps (Rubber straps are available in black, blue, red, white, yellow, green, and orange. Calfskin & rubber straps come in grey and light brown. You can buy titanium bracelets too - these should be attached by a watchmaker. Find a store near you to get yours fitted.)
To begin customising your TAG Heuer Connected 46mm, use our store locator to find a store near you.
If you have a TAG Heuer Connected 46mm, you can order straps and buckles by visiting your local TAG Heuer store. A specialist at the store will fit your new accessory for you.
If you have a TAG Heuer Connected Modular 45mm, you can order straps, buckles, lugs and modules (watch heads) by visiting your local TAG Heuer store. You can also order them online in the US, UK Australia and Switzerland .
If you have a TAG Heuer Connected Modular 41mm, you can order straps, lugs and modules (watch heads) by visiting your local TAG Heuer store. Please note that the buckle isn't modular on the TAG Heuer Connected Modular 41mm.
Once you have your accessories for the Connected Modular 45mm or 41mm, please watch our video to find out how to fit them yourself - you don’t need a specialist to fit your accessories to your TAG Heuer Connected Modular 45mm or 41mm.
Check the following videos to know more about how to assemble or disassemble your watch modular parts: https://youtu.be/J3JtwDL1808, https://youtu.be/rG4N8g5AsnA
If you bought your accessory online, please take a look at the sales conditions for your country to find out more.
If you bought it from a TAG Heuer store, please get in touch with them and share the reasons why you’d like to return your accessory – they may be able to help you. You can find all our stores’ contact details using our store locator.
The voice commands on the TAG Heuer Connected are powered by Google Assistant. To access voice commands, press and hold the power button for 2 seconds.
To use voice commands, please make sure you’re signed in to your Google account on your watch. If you’re not signed in, press and hold the power button and follow the instructions on the watch face.
You can also use voice commands by saying “OK Google” to your watch face (when not in ambient mode), then saying what you’d like to do. Or swiping your watch face from left to right.
Please keep in mind that for voice actions to work, the phone and watch must use the same language. (Example: if you are in UAE and have Arabic on your phone, the watch will default to English but English voice actions will not work – you must have English on your phone for voice actions to work.)
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc.
You may wish to reset your TAG Heuer Connected, so you can pair it with another phone. Please keep in mind that resetting your watch will restore it to factory settings and wipe all data, so only apply a reset as a last option.
To reset your watch:
Swipe down on your watch to access Settings
Tap the Settings icon Settings
Tap System
Tap Disconnect & reset
You’ll see a message - tap it to confirm
Once you’ve reset your watch, please “forget the device” on your phone, then pair your watch and phone again.
To turn your TAG Heuer Connected on for the first time:
Connect your watch to a power source,
Press and hold the power button for a few seconds,
Tap the watch face to begin,
Select a language to get started, and follow the instructions to pair your watch with your phone,
To turn it on each time from then on:
Press and hold the power button for three seconds
To turn off your TAG Heuer Connected:
Press the power button to open the apps list,
Tap Settings,
Tap System,
Tap Turn off,
When you see Turn off: Are you sure?, tap the tick to confirm.
When your watch is off, the battery will retain its current power level.
Android, Android Wear, Google, Google Play and the Google Play logo are trademarks of Google Inc.
If you’re an Android™ user, you can access your phone contacts on your watch if they’re marked as favourites on your phone.
When you’re pairing your phone and your watch, you can select the option to synchronise your contacts. If you’ve already paired your phone and watch, you can synchronise your contacts by going to Settings on your phone.
iOS users aren’t currently able to synchronise their phone contacts directly with their watch. But they can have all the contacts created and saved on their Google account.
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc
The TAG Heuer Connected Modular 45mm and 41mm have built-in GPS functionality. The TAG Heuer Connected 46mm doesn’t have its own GPS functionality.
To activate GPS on your TAG Heuer Connected Modular 45mm or 41mm:
Swipe down on the watch face or press the power button,
Tap the Settings icon Settings,
Tap Connectivity,
Tap Location.
Once GPS is activated, you’ll be able to make the most of all your apps with location functionality. For example, you can track your sport sessions automatically without needing to carry your phone with you when you exercise.
When you use GPS on your TAG Heuer Connected 46mm, it will use your phone’s GPS. So make sure your watch and phone are in range.
To adjust the brightness of your TAG Heuer Connected 46mm watch face:
Swipe down on the watch face,
Tap the Brightness icon,
Tap - and + to adjust the brightness.
To adjust the brightness of your TAG Heuer Connected Modular 45mm or 41mm watch face:
Swipe down on the watch face,
Tap settings icone,
Tap display to access adjsut brightness,
Choose the level that you want or the automatic option.
Your TAG Heuer Connected will display Celsius or Fahrenheit based on the language you’re using on your watch. If you’re using English US, you’ll see Fahrenheit. If you’re using English UK, you’ll see Celsius.
If you’d like to switch between Celsius and Fahrenheit on your watch’s temperature display, please make the change in Settings on your phone. If your phone and watch are connected, it’ll automatically change on your watch too. Don’t worry if this doesn’t happen immediately - it might take a moment.
The Timer, Alarm and Stopwatch apps are simple to use, and are designed to help you get the most out of every moment.
Watch our short video to find out how to use them. https://youtu.be/f-YE3L0yUaE
he TAG Heuer Connected Modular 45mm and 41mm have built-in NFC functionality. The TAG Heuer Connected 46mm doesn’t have its own NFC functionality.
To turn NFC on and off on your TAG Heuer Connected Modular 45mm:
Swipe down on the watch face or press the power button,
Tap the Settings icon Settings,
Tap Connectivity,
Tap NFC,
Tap NFC again to activate or deactivate it.
When NFC is activated, the grey circle will turn blue and slide to the right. You’ll then be able to make the most of all your apps with NFC functionality.
Notifications are switched on by default and appear in chronological order. On your watch face, you’ll see a number in a circle. This tells you how many notifications are waiting for you to view.
On your TAG Heuer Connected, you can:
Swipe up to access your notifications,
Swipe up and down to browse them,
Tap a notification to view more details,
Swipe right on a notification to close it.
You can also use your watch to quickly disable all notifications:
Swipe down on the watch face,
Tap the Do not disturb icon.
Or you can also, on the watch:
Go to settings > Apps and notifications > notification previews > Off (Never show)
You can use your Wear OS™ app to disable notifications for each app:
Swipe down to Settings
Tap Notifications > Change watch notifications, choose form which apps you want to receive notifications
You can use your phone to manage your app notifications too.
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc
The quickest way to set your TAG Heuer Connected to Airplane mode is to:
Swipe down on the watch face
Tap the airplane icon to turn Airplane mode on and off
When Airplane mode is off, the icon will have a line through it. When Airplane mode is activated, the icon will be brighter and the line will disappear.
To turn on Airplane mode, you can also:
Press the power button, or swipe down on your watch face
Tap on the Settings icon,
Tap Connectivity,
Tap Airplane mode.
You can favourite any apps you’d like to access regularly and quickly - they’ll appear higher in your apps list.
To favourite an app:
Press the power button to access the apps list - the app you last used will appear first on the list
To mark an app as a favourite so it appears just below the first app on the list, press and hold the app’s icon - it’ll appear towards the top of your apps list and be marked with a favourite star
To remove an app from your favourites:
When the apps list is displayed, tap and hold on your chosen app - it’ll return to its original place in the apps list
To turn your watch screen off, you can enable Theatre mode:
Swipe down on the watch face
Tap on Theatre mode
If you’re using an Android™ or an iOS phone, you can pair your TAG Heuer Connected watch with the TAG Heuer Connected app for an enhanced experience that puts you in full control.
The dedicated phone app lets you to:
Browse your curated collection of TAG Heuer watch faces,
Craft your own watch face designs,
Upload photos and set them as watch face backgrounds,
Explore Connected hardware options like lugs and straps,
Have access to our “Ambassadors and partners” watch faces and download them easily.
* This feature will be available for iOS users very soon.
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc
f you’re having trouble logging in to the TAG Heuer Connected app, check the following:
Make sure you have the latest version of the app on your phone—you can check this in the Google Play Store™ or in the App Store,
Make sure your phone is connected to the internet (Wi-Fi or 3G/4G),
Make sure your login details are correct (email/password, or Google account details).
If you’ve forgotten your password:
Tap Forgotten your sign in details?- the TAG Heuer Connected support site will open,
Follow the instructions to reset your password.
If you’re still not able to log in to the TAG Heuer Connected app:
Uninstall the TAG Heuer Connected app and re-install it again,
Enter your credentials.
If the problem persists, please get in touch and we’ll look into it for you.
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc.
To download the TAG Heuer Connected app to your Android or iOS phone, access the Google Play Store™ or the App Store directly from your phone and search for ‘TAG Heuer Connected’.
Once you’ve paired your watch with the TAG Heuer Connected app, you can enjoy an enhanced experience that puts you in full control.
The dedicated phone app lets you:
Browse your curated collection of TAG Heuer watch faces,
Craft your own watch face designs,
Upload photos and set them as watch face backgrounds,
Explore Connected hardware options like lugs and straps,
Have access to our “Ambassadors and partners” watch faces and download them easily,
* This feature will be available for iOS users very soon.
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc.
If your TAG Heuer Connected app isn’t detecting your watch, there are a couple of things you can check:
Make sure your phone is connected to the internet (Wi-Fi or 3G/4G)
Make sure the bluetooth on your phone is enabled,
Make sure your watch is connected to your phone via Bluetooth and is in range. If you see a broken cloud icon on the watch screen, your watch and phone aren’t currently connected.
Troubleshooting steps:
Activate any TAG Heuer classic watch face. Check, that Wear OS app on your phone is up-to-date and watch has the “Connected” status there. Check, that all software on the watch is up-to-date too,
If above didn’t fix the problem, toggle on and then off the airplane mode for 30-60 seconds on both devices: phone and watch,
Note, that timing and simultaneous switch on both devices are important in this step,
If above didn’t fix the problem, restart the watch and ensure it is connected in Wear OS app on your phone after reboot,
If above didn’t fix the problem, force restart your phone and ensure the watch is connected in Wear OS app on your phone after reboot,
The instructions on force restart may be found on this page under “If your screen is black or frozen” section,
If above didn’t fix the problem, re-install Tag Heuer Connected iOS Companion app from App Store.
If the problem persists, please contact us.
If automatic updates are enabled on your phone, your TAG Heuer Connected app will be automatically updated when a software update is available. Otherwise, you’ll need to check for a notification letting you know that an update is available to download.
If your TAG Heuer Connected battery is running out quickly, first try removing all the cables from the charger and reconnecting them again.
If you’re still having problems with the battery, try these:
Make sure your watch software is up-to-date,
Make sure your phone software is up-to-date,
Make sure the Wear OS™ app is up-to-date on your phone,
If the problem continues, please apply a factory reset to your watch.
To make sure your battery is properly calibrated, check these:
When the watch is on charge, does the watch face change to show it’s currently charging?
When the watch is on charge, does the watch face show the percentage of battery charged? If so, does this number increase?
Does it take between 1hr 30mins and 1hr 50mins to charge to 100%?
If the problem continues, please contact us and we’ll take a look before fixing it for you.
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc.
Your TAG Heuer Connected has a long battery life, so you can stay up-to-date when you’re on the go. With normal use, it’ll last between 25 hours and 29 hours.
To find out how much battery power your watch has left, just swipe down on the watch face. You’ll see the percentage of battery power displayed.
You can also check the battery percentage through the watch settings:
Press the power button
Tap the Settings icon
Tap System and then tap About
Scroll down to check the battery percentage
No, you’re not able to change the watch battery. If you’re having problems with your battery, please contact us and we’ll take a look before fixing the problem for you
The watch battery takes around 1hr 30mins to charge to 100%.
The TAG Heuer Connected’s battery lasts around 25 hours. This might vary, depending on how much you use your watch and how many notifications you receive.
your watch isn’t charging, the first thing to check is that it’s correctly positioned in the docking unit. The logo on the power button should be aligned with the logo on the charger.
If your watch still does not charge, please unplug the cable from the charger, and reconnect it again. Then check the following:
When the watch is on charge, does the watch face change to show it’s currently charging?
When the watch is on charge, does the watch face show the percentage of battery charged? If so, does this number increase?
Try charging with a different cable or try charging to a different wall socket
Check if the watch or docking unit been damaged at all?
Check if the plug of lead been damaged?
If the problem continues, please contact us and we’ll take a look before fixing it for you.
If your digital warranty card hasn’t been activated, please contact the point of sale where you bought your TAG Heuer Connected and ask them to activate it.
If you were originally issued with a physical warranty card, please contact us and share a purchase document that shows where bought your TAG Heuer Connected.
If you had a digital warranty card, please get in touch and share your contact details and watch serial number - we’ll make sure you can still benefit from your warranty.
Yes. If you have a mechanical module which is compatible with the TAG Heuer Connected Modular 45mm, please visit your local TAG Heuer store to arrange a repair.
TAG Heuer Connected Modular 45mm
The TAG Heuer Connected Modular 45mm is entirely customisable. You can choose your own hardware to effortlessly create a beautiful Swiss watch - one that reflects your personality and helps you make the most of every moment.
The following TAG Heuer Connected Modular 45mm hardware and accessories are available to buy in authorised stores, and online in the US, UK, Australia and Switzerland :
Charger
Module (the watch’s digital head)
Straps (Rubber straps are available in black, blue, red, white, yellow, green, orange, and electric blue. Calfskin & rubber straps come in black, grey and light brown, and ceramic straps and titanium bracelets are also available
Lugs (Choose from titanium, titanium with diamonds, titanium with 18k rose gold (18k 5N), and titanium with a matte black ceramic finish).
Buckles (PVD or titanium)
If you’d like to start customising your TAG Heuer Connected Modular 45mm, use our store locator to find a store near you. You can also browse all the above online, in any country.
TAG Heuer Connected Modular 41mm
You can create your own unique look with the TAG Heuer Connected Modular 41mm, too. The following accessories are available to buy in authorised stores:
Charger
Module (the watch’s digital head)
Straps (Rubber straps are available in red, blue, white, black. Calfskin & rubber straps come in black, white, pink. Ceramic straps and titanium bracelets are also available
Lugs (Choose titanium or black ceramic)
On the Connected Modular 41mm, the buckle comes with the strap.
If you’d like to start customising your TAG Heuer Connected Modular, use our store locator to find a store near you. You can also browse all the above online.
TAG Heuer Connected 46mm
You can create your own unique look with the TAG Heuer Connected 46mm, too. The following accessories are available to buy in authorised stores:
Charger
Straps (Rubber straps are available in black, blue, red, white, yellow, green, and orange. Calfskin & rubber straps come in grey and light brown. You can buy titanium bracelets too - these should be attached by a watchmaker. Find a store near you to get yours fitted.)
To begin customising your TAG Heuer Connected 46mm, use our store locator to find a store near you.
If you have a TAG Heuer Connected 46mm, you can order straps and buckles by visiting your local TAG Heuer store. A specialist at the store will fit your new accessory for you.
If you have a TAG Heuer Connected Modular 45mm, you can order straps, buckles, lugs and modules (watch heads) by visiting your local TAG Heuer store. You can also order them online in the US, UK Australia and Switzerland .
If you have a TAG Heuer Connected Modular 41mm, you can order straps, lugs and modules (watch heads) by visiting your local TAG Heuer store. Please note that the buckle isn't modular on the TAG Heuer Connected Modular 41mm.
Once you have your accessories for the Connected Modular 45mm or 41mm, please watch our video to find out how to fit them yourself - you don’t need a specialist to fit your accessories to your TAG Heuer Connected Modular 45mm or 41mm.
The TAG Heuer Connected is currently only available in selected countries. Take a look at our countries list to find out where the watch is sold - the warranty is also valid in all these countries.
If the watch is sold in your country, please use our store locator to find your nearest TAG Heuer store. If you live in the US, UK, Australia and Switzerland , you can order online too.
We’re very sorry if you’re not currently able to buy the TAG Heuer Connected in your country. We’re planning on making the watch available in more areas soon. For now, please sign up to our newsletter for TAG Heuer updates.
The TAG Heuer Connected is available to buy online in the US, UK, Australia or Switzerland. We’re very sorry if you live elsewhere and can’t buy the watch online in your country yet.
If you live in another country, please take a look at our store locator to see if there’s a TAG Heuer store local to you. We’re opening new locations soon, so if there isn’t currently a store near you, please sign up to our newsletter to stay updated.
To find out the suggested retail price of the TAG Heuer Connected where you live, please visit our website and select your country.
If you have any questions about the suggested retail price, or about the watch’s availability in your country, please visit your nearest TAG Heuer store.
If you live in the US, UK, Australia or Switzerland, you can also buy the TAG Heuer Connected from our online store - you’ll find pricing information there too
If you bought your accessory online, please take a look at the sales conditions for your country to find out more.
If you bought it from a TAG Heuer store, please get in touch with them and share the reasons why you’d like to return your accessory – they may be able to help you. You can find all our stores’ contact details using our store locator.
If you bought your TAG Heuer Connected online, please take a look at the sales conditions for your country to find out more.
If you bought your watch from a TAG Heuer store, please get in touch with them. You can find all our stores’ contact details using our store locator.
The TAG Heuer Connected is compatible with smartphones running iOS 9+ and Android™ 4.4+.
When you pair your TAG Heuer Connected with a compatible Android or an iOS phone running the latest Android™ operating system, you can use your watch to receive all your notifications and stay up-to-date at a glance. You can also visit the Google Play Store™ directly from your watch, to download compatible apps. And you can craft your own watch faces – use interactive counters to enjoy the finest traditional watchmaking features, or to add shortcuts to your favourite apps. If you’re busy, Google Assistant is on hand to help you too.
You can also use the TAG Heuer Connected app for an enhanced experience.
This allows you to:
Browse your curated collection of TAG Heuer watch faces
Craft your own watch face designs
Upload photos and set them as watch face backgrounds
Explore Connected hardware options like lugs and straps
Have access to our “Ambassadors and partners” watch faces and download them easily
* This feature will be available for iOS users very soon.
There are two apps designed to help you set up your TAG Heuer Connected.
Wear OS™ by Google
To pair your watch with your phone, you’ll need to download the Wear OS app onto your phone. Android™ users can download the Wear OS app via the Google Play Store™. iOS users can download it via the App Store. Follow the instructions on the app and watch face to pair your phone and watch.
TAG Heuer Connected app
You can also enjoy the TAG Heuer Connected app for an enhanced experience. This allows you to:
Easily manage your watch face collection
Upload photos and set them as watch face backgrounds
Configure new watch face designs
Explore Connected hardware options
Discover our collection of interactive watch faces
Have access to our “Ambassadors and partners” watch faces and download them easily
https://youtu.be/OwKG9PxBEnk
The TAG Heuer Connected is compatible with smartphones running iOS 9+ and Android™ 4.4+.
To pair the watch with your phone for the first time:
Make sure your phone is connected to the internet
Make sure Bluetooth is on, on both phone and watch
Download the Wear OS™ (by Google) app onto your phone, from the App Store or the Google Play Store™
Tap on your watch face to begin
Select your language on your watch—it should match the language you use on your phone
Select the device on your phone
Use the code that appears on your watch to validate the pairing request on your phone
Connect to your Google account to start enjoying the Google ecosystem—you’ll need to validate this, too
Wait a moment—your watch might take a few minutes to synchronise
To pair your watch and phone after a factory reset:
Open the Wear OS app on your phone
Tap the three lines in the top left hand corner
Tap Connect a watch
Follow the instructions on the app and watch face to continue
https://youtu.be/OwKG9PxBEnk
Look at your watch face. If you see a broken cloud icon, your watch and phone aren’t currently paired.
Swipe up on your watch face to open the notification card that prompts you to reconnect
Open the Wear OS™ app on your phone
Follow the instructions on the app and watch face to continue
If your watch and phone still aren’t pairing successfully after several attempts, apply a factory reset then try pairing them again.
If you’re having issues connecting your watch and phone, first check if your phone is compatible. If your smartphone is running Android™ 4.4+ and iOS 9+, then it should work.
Once that’s checked, have another go at pairing your watch and phone. If you’re pairing your watch and phone for the first time, please follow these steps:
Make sure your phone is connected to the internet (Wi-Fi or 3G/4G)
Make sure Bluetooth is on
Make sure you’ve downloaded the Wear OS™ app to your phone, and make sure it’s up-to-date
Follow the instructions on the app and watch face to continue
If you’ve recently performed a factory reset to your phone, you’ll need to pair your watch and phone again.
If you’re an iOS user:
Access your phone’s Bluetooth settings
Tap the “i” icon next to your watch device’s name
Select the option to forget the device
If you’re an Android user:
Open the Wear OS™ app on your phone
Tap the Settings icon
Tap your watch device’s name
Select the option to forget the device
Once you’ve done that, please follow these steps:
Open the Wear OS™ app on your phone
Tap the three dots in the top right hand corner
Tap Pair with a new wearable
Follow the instructions on the app and watch face to continue
If you’re still having trouble pairing your phone and watch, please get in touch and we’ll help get this sorted.
Your TAG Heuer Connected watch will automatically pick up the Wi-Fi you’re using on your smartphone, if it’s in range.
You can also manually select another network:
Press the power button or swipe down to go to Settings
Tap Connectivity
Tap Wi-Fi
Tap Add network
Select the Wi-Fi network you’d like to connect to
At this stage the watch will prompt you to enter the password on the Wear OS™ app on the phone
Tap Enter on the phone
Your watch can't connect to Wi-Fi networks that take you to a login/registration page before you can connect (for example, Wi-Fi networks at places like hotels or coffee shops).
If you’re having trouble logging in to the TAG Heuer Connected app, check the following:
Make sure you have the latest version of the app on your phone—you can check this in the Google Play Store™ or in the App Store
Make sure your phone is connected to the internet (Wi-Fi or 3G/4G)
Make sure your login details are correct (email/password, or Google account details)
If you’ve forgotten your password:
Tap Forgotten your sign in details?- the TAG Heuer Connected support site will open
Follow the instructions to reset your password
If you’re still not able to log in to the TAG Heuer Connected app:
Uninstall the TAG Heuer Connected app and re-install it again
Enter your credentials
If the problem persists, please get in touch and we’ll look into it for you.
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc.
To create a new password, enter your email address and tap "Forgot password". Then follow the steps.
If the application disappears on the watch, you can find it again directly in the Play Store. TAG Heuer Golf will already be in your account, and you can easily download it from “my apps“ section.
If the application stops working, restart your watch, close the app on phone and launch it again. You can then start your game.
First, make sure your watch has network connection, then try to sign out on your watch. In the menu, swipe up and sign out. Then try the pairing proces with the app again. Also make sure your watch has a network connection through wifi or Bluetooth.
If the problem persists: go to Settings > Apps and notifications > Apps Information > TAG Heuer Golf > App Info > Delete data
If you are disconnected, make sure you are using the right credentials, dedicated to the TAG Heuer Golf application. Be careful, the passwords of your “My TAG Heuer“, Google or TAG Heuer Connected app accounts are not recognized by the application.
If you are disconnected, make sure you are using the right credentials, dedicated to the TAG Heuer Golf application. Be careful, the passwords of your “My TAG Heuer“, Google or TAG Heuer Connected app accounts are not recognized by the application.
If you can’t access the Google Play Store, first make sure you’re connected to Wi-Fi. If a Wi-Fi connection isn’t available, try using your phone as a hotspot.
If you’re connected to Wi-Fi but still can’t access the Google Play Store, resetting your watch may fix the issue:
Swipe down on the watch face or press the power button
Tap the Settings icon
Tap System
Tap Disconnect & reset
Once you've reset your watch, go to the Bluetooth settings on your phone and select the option to forget the device. Then pair your watch with your phone again. Once your phone and your watch are paired, check if you can access the Google Play Store.
If you still can’t access the Google Play Store, please contact us.
If you can’t see your downloaded watch faces on your TAG Heuer Connected, don’t worry. Let’s look at a few things to see if we can get them back:
Have you recently reset your watch?
If you’ve recently reset your watch, your downloaded watch faces will have been wiped from your watch. You can go to the Google Play Store™ directly from your watch to download them again (including Ambassadors and Partnerships watch faces).
Did you swipe up on a watch face?
If you swiped up on a watch face while configuring your watch, you can get the watch face back quickly and easily:
Swipe left or right on your watch face
Tap Add more watch faces
Browse the watch faces
Tap the watch face you’d like to add again
Did you switch to another watch face by accident?
You might just have switched to another watch face by accident. To go back to your chosen watch face:
Swipe left or right on your watch face
Browse the watch faces
Tap the watch face you’d like to add again
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc.
If your watch and phone aren’t properly connected, you’ll see a broken cloud icon on your watch face.
To reconnect your watch and phone with Bluetooth, please:
Open the Wear OS™ app on your phone
Swipe up on your watch
On your watch, tap Tap to reconnect
If you’ve tried this and your watch and phone still aren’t connecting, don’t worry. There are a couple of checks you can make.
Does your phone have an internet connection?
Make sure your phone is connected to the internet (Wi-Fi or 3G/4G).
Is your watch on Airplane mode?
Make sure your watch isn’t on Airplane mode.
Here’s how to check:
Swipe down on the watch face
Look at the Airplane mode icon
When Airplane mode is off, the icon will have a line through it . When Airplane mode is activated, the icon will be brighter and the line will disappear. If it’s on, tap the icon to turn it off.
Restart your watch and phone
If you’ve made the checks above and your phone and watch still aren’t connecting with Bluetooth, restarting your watch and your phone may fix the problem.
To restart your watch:
Swipe down on the watch face or press the power button
Tap the Settings icon
Tap System
Tap Restart
You’ll see a message - tap it to confirm
Reset your watch
As a last option, you can try resetting your watch. Please keep in mind that resetting your watch will restore it to factory settings and wipe all data.
To reset your watch:
Swipe down on the watch face or press the power button
Tap the Settings icon
Tap System
Tap Disconnect & reset
You’ll see a message - tap it to confirm
Once you've reset your watch, go to the Bluetooth settings on your phone and select the option to forget the device. Then pair your watch with your phone again.
Android, Wear OS by Google, Google, Google Play and the Google Play logo are trademarks of Google Inc.
